Refund Policy

Return & Refund Policy

At STRIDE-HAUS, our goal is to offer you top-notch products and exceptional customer support. Your satisfaction is our priority, and that's why we have a 30-day guarantee in place. If you're not happy with your purchase for any reason, please get in touch with us at our contact page.

Cancellation Policy

We process orders quickly to get them to you as soon as possible. After placing an order, please confirm your address, phone number, and order details promptly.

Orders are generally processed and shipped within 1 business day. Orders can be canceled before they have entered the processing queue. However, once the order has entered the processing queue, we’re unable to make changes or cancel the order. If you notice an error with your purchase, contact our customer service team right away.

Any modifications or cancellations to an order must occur as soon as possible after placing it. If the order has already entered processing, we are not able to fulfill a cancelation or modification request (since the order may have already entered processing. If you cancel your order before it has entered processing, your refund will be processed within 10 business days.

Return Policy

We provide a 30-day return window for unused items returned in their original packaging. However, we don't issue refunds for used, worn, or damaged items due to normal use or misuse. If you return a non-approved item without a valid reason or outside the 30-day timeframe, we reserve the right to refuse the refund or charge a restocking fee of 25% of the purchase price.

To start a return, email us within 30 days of delivery, providing your order number and return reason. Our team must approve all returns before you ship the product back. Items must be returned in their original packaging and unused state. Include your order number and shipping name in your return package to facilitate prompt processing. Customers bear return shipping costs, except for damaged items upon receipt. Shipping costs are not reimbursed.

Upon receiving your return, we may take up to 10 business days to inspect the item/s. Once we confirm the items are in good condition, please allow up to 40 business days from the confirmation date for the refund process. If you haven't received your refund after we've confirmed processing and successful refund, please contact your financial institution.

We don't issue refunds for used, worn, or damaged items due to normal use or misuse.

Our 30 day Guarantee allows you to return your item provided it is returned in ‘like-new’ condition, including all accessories purchased together with your STRIDE-HAUS Product within 30 days after delivery.

Because of the size and weight of STRIDE-HAUS products, we do not pay for the cost of any shipping or delivery charges that you may incur to return your product. Our team must approve all returns before you ship the product. 

STRIDE-HAUS reserves the right to make a reasonable deduction for use if your product is not in ‘like-new’ condition, as determined by STRIDE-HAUS at its reasonable discretion. In the event that damage or noticeable wear has been caused to the product, STRIDE-HAUS reserves the right to refuse a refund.

All refunds are processed in U.S. Dollar ($USD) as per the original purchase. Note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.

Product Concerns

We take product safety seriously and encourage customers to use our products safely and responsibly. Adhere to all proper usage instructions and safety precautions provided with your product and all available resources on our website. Failure to do so may result in damage or injury, for which we cannot be held responsible, and any resulting refunds or replacements will be at our discretion. If you experience discomfort while using our products, discontinue use immediately and contact us using our contact page. We will help you address any concerns or questions.

Damaged Items

We carefully package our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging from shipping, such as dented boxes, etc., with a product in good condition is not considered damage.

If your item arrives damaged, you MUST inform us within 24 hours of delivery. To report a damaged item, email us and attach clear photos of the damage. We will determine your eligibility for a replacement at no cost to you. We neither refund nor accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we aim to deliver your order promptly, we cannot be held responsible for shipping or delivery delays beyond our control, including those caused by the courier, customs, or other factors and issues that may arise during shipping. If you encounter any delivery issues, contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.